Privacy Policy

Last updated 23 September 2026

CloudCEO ("we", "us") is a Melbourne-based business advisory and implementation service for service businesses. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Contact details you give us, such as your name, email address, phone number and business name.
• Business information you share when you book a review, complete an intake form or send an enquiry, such as your team, tools, goals and competitors.
• Calls and messages. If you call our AI receptionist or use our web chat, the call or conversation may be recorded, transcribed and summarised.
• Booking and payment details. Bookings are made through our online calendar. Payments are processed by our payment provider. We do not store your full card details.
• Website usage information, such as pages visited and the device and browser used, collected through cookies and similar technologies.

How we use it

• To respond to your enquiry and book, prepare for and deliver a review or other service.
• To research your business's public online presence and the competitors you name, as part of a review.
• To send you information about your booking, and, where you've agreed, updates we think are useful. You can unsubscribe at any time.
• To run, measure and improve our website and advertising.
• To meet our legal, tax and accounting obligations.

Who we share it with

We don't sell personal information. We share it only with the service providers that help us run the business, and only as needed. These include our CRM, booking, messaging and AI receptionist platform (LeadConnector / HighLevel), our payment processor, our website host, our accounting software, and advertising platforms such as Meta when you visit pages that use their tracking pixel. Some of these providers store data outside Australia, including in the United States.

Cookies and tracking

Our website uses cookies and similar technologies, including chat, booking and form tools and the Meta Pixel, to make those features work and to measure how our pages and ads perform. You can block or delete cookies in your browser settings, though some features may not work properly if you do.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by contacting us. We'll respond within a reasonable time, usually within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.