Melbourne business advisory for service businesses

We identify and close the gaps in your operations and customer experience through systems and AI.

CloudCEO runs a 60-minute Business Performance Review for service businesses. We show you where your operations and customer experience are leaking time and money, and exactly how to fix it. No jargon, no guesswork.

Vendor-neutral Credited to implementation Melbourne-based

Where we find and close the gaps

Operations Customer experience Sales
Business Performance Review · Strategy session

See exactly where the gaps are in your business, and how to close them.

The Business Performance Review is a 60-minute working session where we go deep on your operations, customer experience and sales process, and identify the gaps and opportunities where the right systems and AI can remove friction, recover lost revenue and free up your time. You leave with a clear, prioritised roadmap. No jargon, no fluff.

Customer experience audit

We map every touchpoint from first enquiry to post-job, and find where leads, referrals and repeat business are quietly slipping away.

Systems & AI opportunities

We identify where the right systems and AI can replace repetitive work, respond faster and handle more, without adding headcount.

Sales & operations review

Lead handling, CRM usage, pipeline visibility, bottlenecks, overloaded staff: we find what's slowing growth and costing money.

Performance Growth Blueprint

A tailored roadmap delivered after the session: quick wins, medium-term systems and strategic opportunities, prioritised by impact.

Book the Business Performance Review · $97

Fully credited toward any CloudCEO implementation if you go ahead.

Our guarantee: if by the end of the session you don't feel we've uncovered real opportunities for your business, say so before we wrap up and we'll refund the $97 on the spot.

Most business owners leave knowing exactly what to fix first, and what it's been costing them not to.

How the session runs~60 min
1
Business discoveryYour model, team, systems and goals
2
Customer journey mappingWhere leads enter, stall and slip away
3
Systems & AI auditEvery area where technology can support your team
4
Performance Growth BlueprintYour prioritised roadmap, delivered after the session
4
Implementation proposalOnly if the blueprint calls for it
AI Receptionists · Digital Front Desk

One of the most common outcomes of the Business Performance Review

An AI receptionist that answers every call, day or night.

Meet Ava. She picks up on the first ring, answers questions, captures details, books appointments and texts back missed calls, 24/7, with generous included minutes on every plan. The receptionist who never takes a sick day, never puts a caller on hold, and never lets an enquiry go cold.

Answers every call

No hold music, no voicemail, no missed callers drifting to a competitor. Every call picked up, instantly.

Books straight into your calendar

Ava checks availability and books the appointment while the caller is still on the line.

Missed-call text-back & web chat

Can't take it? Ava texts back in seconds. On your site, she chats and books, not just answers FAQs.

CRM with call transcripts & summaries

Every call recorded, transcribed and summarised: manage transcripts and all client interactions in one place.

Transparent minutes, no bill shock

Every plan includes a generous monthly minute allowance, and you can top up anytime. You'll always know exactly what you're paying.

Ava

Talk to Ava right now

Our AI receptionist, live

Give Ava a call and hear exactly what your customers experience: no hold music, no voicemail, just a fast, helpful AI front desk.

Call 0468 044 464

Tap to call on mobile, or dial direct from your desk phone.

Starter

$297/mo
+ $297 setup
  • AI voice receptionist, 24/7
  • 300 minutes included per month
  • Missed-call text-back
  • Calendar booking
  • CRM: call transcripts & client timeline
Get started
Most popular

Core

$497/mo
+ $497 setup
  • Everything in Starter
  • AI web chat that books
  • 2 automations, your pick from the menu
  • 500 minutes included per month
Get started

Premium

$997/mo
+ $997 setup
  • Everything in Core
  • 1,000 minutes included per month
  • Reactivation campaign: Premium exclusive
  • Up to 4 automations in total, your pick
  • Dedicated account manager + monthly review
Get started

The automations menu

Core includes any 2, Premium includes up to 4 in total. Already handling one of these in your existing tools? Pick something else, we never sell you duplication.

Instant lead response. Every website, Facebook or directory enquiry gets a text back in seconds.
After-hours capture & morning brief. Overnight calls handled, summarised and in your inbox by 7am.
Booked-job handoff. Ava's bookings and caller details pushed into your job management system, no double entry.
Google review engine. Job done, review request sent automatically. More reviews, more calls.
Quote follow-up. Sent quotes chased automatically until you get an answer.
Invoice payment reminders. Polite, persistent, automatic. You stay the good guy.

No lock-in contracts · Minutes included on every plan · Top up anytime · Cancel anytime

Business Hub · One platform

Every lead, conversation and follow-up in one system.

The Business Hub pulls your calls, texts, emails, web chat, reviews, bookings and pipeline into a single dashboard, so nothing slips, and your team always knows the next step. It's the engine your AI front desk runs on.

Unified inbox● Live
📞
Inbound call: bookedAva booked a consult for Thurs 2:30pm
now
💬
Missed-call text-back"Hi, thanks for calling. How can we help?"
2m
🌐
Web chat → lead capturedSarah, new client enquiry, estate planning
11m
New 5-star reviewAuto-requested after appointment
1h

Unified inbox

Calls, SMS, email, web chat and social: every conversation in one thread, never lost in someone's phone.

Pipelines & automated follow-up

Every lead moves through clear stages with reminders firing automatically, no chasing from memory.

Reviews & reputation

Requests sent automatically after every job, so more happy clients turn into more 5-star reviews.

Calendars, booking & reporting

Online booking, confirmations and a clear view of what's working, all in the one secure platform.

Website & funnel builder Email & SMS marketing Surveys & forms Workflow automations Call tracking Document signing Courses & client portals

One platform replacing the tool stack most businesses pay for separately, often $1,000+/month across multiple subscriptions.

$495/month Full Business Hub access · Website Concierge add-on from $595
Explore the Business Hub
AI Automations · Done-for-you

Put the busywork on autopilot.

The work that quietly eats your week: reminders, confirmations, follow-ups, review requests, reactivating old leads. All designed and built to run on their own, so revenue keeps moving without anyone touching it.

Reactivation workflowAuto
1
Lead goes quietNo booking in 30 days
2
Ava sends a warm text"Still keen to get this sorted?"
3
Reply → instant call-backAva books them straight in
4
Confirmation + reminderNo-show rate drops

Missed-call text-back

Every missed call gets an instant, friendly text, so the lead never has a reason to ring the next business.

Reminders & confirmations

Automatic appointment reminders that cut no-shows and keep your calendar full.

Review generation

Happy clients prompted to leave a review at exactly the right moment, on autopilot.

Database reactivation

Turn your old, cold lead list into booked appointments with a campaign that runs itself.

$1,500–$2,500 Build packages for 2–3 automations · Or bundled into your Front Desk plan
Map your automations
How we work together

How it works.

We start by finding where the gaps are in your business, then close them with the right systems and AI, building only what fits. No guesswork, no overwhelm.

STEP 01

Start with a Business Performance Review

We map your operations, customer experience and sales, and pinpoint exactly where the gaps are and where systems and AI create real value.

STEP 02

Get your Performance Growth Blueprint

You receive a clear, prioritised roadmap. The fix might be automations, an AI receptionist, the Business Hub, or something simpler.

STEP 03

We build what matters

We implement exactly what the blueprint points to, tuned to your business, so you can serve more customers, run leaner, or simply free up time, whatever the priority turns out to be.

Good questions

Frequently asked.

Will callers know they're talking to an AI? +
Ava is natural and conversational, and she's transparent about who she is. Most callers simply experience a friendly, fast, helpful front desk. The difference is that no call goes unanswered.
How do included minutes work? +
Every plan includes a monthly minute allowance: 300 on Starter, 500 on Core, 1,000 on Premium. For most businesses that comfortably covers a full month of calls. If you have a busy month, you can purchase additional minutes anytime, and we'll let you know well before you get close to your limit. No surprise bills, ever.
Do I have to replace my current phone number? +
No. We work with your existing number and set up how calls flow. Ava can answer everything, or only overflow and after-hours calls. Your choice.
Am I locked into a contract? +
No lock-in. Plans are month-to-month and you can cancel anytime. We'd rather earn the next month than trap you in a contract.
How long until it's live? +
Most businesses are up and running within days of the Business Performance Review, depending on how your calendar and systems are set up.
What if the review doesn't help my business? +
If by the end of the 60 minutes you don't feel we've uncovered real opportunities for your business, say so before we wrap up and we'll refund the $97 on the spot. No blueprint follows, we simply part ways.
Who is this built for? +
Established service businesses that know something could run better but aren't sure where to start. If you want a clear answer on where the gaps are and how to close them, rather than more noise, this is for you.
Will you just try to sell me AI? +
No. We're advocates for AI, but it isn't always the right fix, and plenty of agencies push it regardless. We prescribe whatever gets the best outcome for your business, whether that's AI, a better system, or a simpler process.
Free · No credit card

Not ready to book? Start free.

A short email series that walks through the most common gaps we find in service businesses, across operations, customer experience and sales, and the simple systems and AI that close them. No pitch, just useful. When you're ready, the review is one click away.

  • The gaps quietly costing service businesses time and money
  • Simple fixes you can action yourself, whether it's a system or AI
  • When you're ready, an invite to the $97 Business Performance Review
Free email series

No spam. Unsubscribe anytime.

Get started

Book your Business Performance Review.

Pick a time that suits you, or send a message and we'll come back to you within one business day.

  • A focused working session (around 60 minutes)
  • Performance Growth Blueprint delivered after the session
  • $97, fully credited to any CloudCEO implementation
  • Money-back guarantee if the session doesn't uncover real opportunities

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